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If you wish to order by telephone, please call 1-800-807-4553
 

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Payment Options - All major credit cards accepted: VISA, Mastercard, Discover and American Express. We also offer the option of submitting your order and receiving an invoice later. State of Tennessee entities must pay state sales tax of 9.5%

The Ten Steps to
Fabulous Customer Service

"Getting Your Ten Steps to Fabulous Customer Service program is the best investment our facility has ever made. Not only is the information you present informative, but it's easy to follow and put into action. In the few weeks since we've been following your suggestions, I've noticed a positive difference in our relationships with families and residents."
Lori Goodman, Assistant Administrator, Ivy Hall Nursing Home, Elizabethton, TN

$199.95
$139.95 plus FREE shipping
(a savings of 33%)

Making Friends
With Your Local Media

"It's sad but it seems like whenever you'd see a story in the newspaper or on television about long-term care it's negative. I'm glad there's finally something to help us understand how the media works and guide my facility on how to get some positive news out there. After following just one of your suggestions, we got a great story on the front page of our local newspaper. I wanted to e-mail you to say thanks for your help!"
William C. Ferguson, Administrator, Four Seasons Healthcare, Mendota, IL

$139.95
$99.95 plus FREE shipping

Setting Yourself Up For Success
Avoiding Litigation in Your
Long-Term Care Facility

"The best value for the amount of knowledge you will gain, and then be able to put to use immediately. Ms. Crider and Ms. Smith team together to present this program in a very easy to understand and entertaining way."
Peter Hayden, Director of Operations, Vanguard Healthcare, Nashville, TN

$497.00
Three EASY monthly payments of $109.66
OR
a single payment of $299.00
(a savings of $30.00)

FREE shipping with either option!

The Nursing Home Defense Kit

"My staff and I were very impressed with this package. It contains the kind of information that you can immediately put to good use. I know that it will make a positive difference in the life of our nursing home."
Jeffrey Scott, Administrator, Sweetwater Nursing Center, Sweetwater, TN

$149.95
$99.95 plus FREE shipping

The Expectations Management: Nursing Home Admissions Agreement Package

"This item has been a wonderful addition to our family communication and risk management efforts. What I really like is that the materials are easy for our families to understand. You were right when you said this material is the next step in working with our families to avoid lawsuits."
Teresa Strickland, Admissions Coordinator, Lakebridge Health Care Center, Johnson City, TN

$239.95
$199.95 plus FREE shipping

Family Relationships 101:
Your Step-by-Step Program
for Better Family Relationships

"Being able to hear what our families think about our care is a real plus. It's our goal to work as closely as possible with our families and having this kind of contact program in place has been a great addition to our facility. Best of all, it's very easy to do."
Tom Davis, Administrator, Christian Care Center of Lancaster, Lancaster, KY

$239.95
$199.95 plus FREE shipping

Shipping & Handling Chart For Video Programs

Total # of Programs
Shipping and Handling
1 $6.95
2 $7.95
3 $8.95
4 $9.50
5 $10.00
6-10 $12.50
11-20 $15.00
21-30 $20.00
31-40 $25.00
41-49 $30.00

* Attention GuideOne policyholders: Your previous discounted pricing still remains in effect. If you have any questions, please call us at 800-807-4553 or email info@extendedcareproducts.com.

* Because Extended Care Products' video programs have proven to work best when families are able to take a copy outside the nursing home or assisted living community to share with other relatives and keep for future reference, our pricing policy reflects this benefit. Thus, as you'll see, the more video programs you purchase, the lower your cost per program.
First time clients: You have 30 days to review a program and return it for a full refund if you are not satisfied. However, after your review we'll be happy to pro-rate and credit the cost of your initial program towards a larger follow-up order. For example, while one video program is $69.95, five programs are at $19.95 each for a total of $99.75. Thus you would get four additional programs for an additional cost of only $29.80.

 
 
If you wish to order by telephone, please call 1-800-807-4553
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