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The Official Nursing Facility Customer Service Training System
The centerpiece of The Official Nursing Facility Customer Service Training System is the 15-minute DVD "Making a Difference: Becoming a Nursing Facility Customer Service Superstar." This presentation, filmed live at an actual nursing facility, covers every facet of customer service and how it comes into play as you go about meeting your daily responsibilities. Topics covered include:
Making a Difference: Becoming a Nursing Facility Customer Service Superstar is must viewing for every single person that works in this environment! Whether you are an administrator, DON, nurse, CNA, social services director/social worker, admissions coordinator, marketing director, or work in housekeeping, dietary, maintenance, human resources, business office, billing, etc., this DVD will make you better at your job. It will also help in your relationships with residents/families, potential new families/residents, as well as your dealings with fellow staff members. No matter how great you may be at this very important skill, watching this presentation is guaranteed to make you even better at providing customer service to your residents, families and everyone in your building! In addition to the DVD video, you also get the following four audio CD's:
Meet Your Audio CD Training Staff: Teresa Treadway is a long-time customer service trainer instructing nursing facility professionals and staff in the finer points of customer service, plus those in the retail and restaurant setting. As a result, she's uniquely qualified to pinpoint and appreciate the difference between serving a hamburger and making sure you are meeting the needs of your residents and families. You'll enjoy both listening to and learning from Teresa! Rhonda Ruebush is a working nursing facility marketing and admissions director. Because of her role, Rhonda has the opportunity to both work with potential new families/residents, newly admitting families/residents plus her existing families/residents. In this CD, Rhonda offers specific "how to information" for you and your fellow staff members to face anything thrown in your direction and become an A+ performer in the nursing facility customer service game! Suzanne Hogan likewise is active in nursing home care and is an administrator at her region's number one facility. Suzanne, in her presentation, invites you to go "behind the scenes" and experience the particular challenges all caregivers face, whether you are in administration, nursing, social services, admissions, etc. Suzanne's distinct perspective and insight gives you a step-by-step program for winning over even your most demanding residents and families, and immediately position your building as the number one choice for any families looking to place a loved one into a nursing home. Rick Howze is one of our nation's leading insurance professionals, specifically working with nursing facilities in multiple states. Because of this, Rick is keenly aware of the "hot-spots" that get many buildings into trouble with families and residents, customer service wise. You'll get the benefit of Rick's many years experience assisting his nursing home clients in the important area of delivering great customer service as the key tool to prevent misunderstandings and anger from families that can often turn into lawsuits. Listening to this CD will be one of the best things you and your fellow staff members can do to earn family respect and trust!
The Official Nursing Facility Customer Service Training System is regularly yours for an investment of three monthly payments of $159.95. However as part of this special debut, you may receive it for three monthly payments of $119.95, a savings of 25%. Plus if you wish, you can save an additional $30.00 and select a single investment of $329.95. Act now and receive two free bonus gifts: Free Bonus Gift #1: We'll pay your shipping and handling, worth $25.00 Free Bonus Gift #2: The three-part audio CD and workbook program, ***The Ten Steps to Fabulous Customer Service. This presentation was the forerunner to "The Official Nursing Facility Customer Service Training System." It features my personal step-by-step program for giving superior customer service and developing great rapport with your existing families/residents, as well as any potential new families/residents that are coming into your facility for the very first time. I have 28 years in the communications business, the last six working specifically in the long-term care. I'm proud to say that the award winning publication, McKnight's Long-Term Care News thinks so highly of my customer service teachings that the magazine has featured me in two separate stories in 2008. Now, I'm ready to pass along what I've learned and observed after speaking with hundreds of administrators, DON's, social services directors, CNA's and other staff members from around the country. The Ten Steps to Fabulous Customer Service has been offered in the past for $139.95 however it's now FREE when you receive "The Official Nursing Facility Customer Service Training System." Free Bonus Gift #3: The Outstanding Customer Service Survey Questionnaire. This exclusive document has been specially prepared to give your facility honest and open feedback on the quality of your care and services. The questions are targeted to obtain detailed information to help you deliver even better customer service. In addition, we'll provide you with recommendations for the distribution, completion and collection of your survey questionnaires so that families/responsible parties filling them out do so in maximum comfort, insuring you receive quality information you can use. The Outstanding Customer Service Survey Questionnaire is valued at $39.95 and is yours free when you receive The Official Nursing Facility Customer Service Training System. That's $204.90 in free bonus gifts when you request The Official Nursing Facility Customer Service Training System ***Special Notice: If you've already received The Ten Steps to Fabulous Customer Service program, you're invited to choose either the Making Friends with Your Local Media four-part audio CD/workbook program, or The Nursing Home Defense Kit four-part audio CD/workbook program as your free bonus gift. Making Friends With Your Local Media gives you proven tips and techniques for developing successful relationships with your local newspaper, radio and television reporters in order for your facility to receive positive publicity. The Nursing Home Defense Kit is your front-line step-by-step guide for preventing potentially damaging lawsuits to your facility. Both programs are valued as well at $139.95. Again if you've previously received The Ten Steps to Fabulous Customer Service, please select one of these two educational programs and let us know via the on-line comments box on the shopping cart page, or when you call us toll-free at 1-800-807-4553 As a caregiver, there's no substitute for providing the very best customer service you can for your resident and families. It can and will make the difference between happy and satisfied "customers" who'll sing your praises, and those that will become angry and frustrated with you and you'll facility. As always, you have 30 days to review The Official Nursing Facility Customer Service Training System. If you don't believe that this system will provide you and your fellow staff with the kind of specific customer service education you desire, then you're invited to return it for a cheerful refund. Together, this DVD and CD program are the most complete and comprehensive educational and training system geared exclusively for nursing facility staff and professionals. This step-by-step video and audio package covers every single facet of customer service in the nursing home setting ... both in your relationships with your current residents/families and any new families that visit your facility with an eye towards placing a loved one in your care. OR YOU MAY CALL TOLL-FREE
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Featuring the DVD video Making a Difference: Becoming a Nursing Facility Customer Service Superstar plus the following four audio CD's: Customer Service Secrets of the Masters ... Your Daily Customer Service Challenges ... The Customer Service Skills Set ... Sound Risk Management Through Effective Customer Service.