Featuring the DVD video Making a Difference: Becoming a Nursing Facility Customer Service Superstar plus the following four audio CD's: Customer Service Secrets of the Masters ... Your Daily Customer Service Challenges ... The Customer Service Skills Set ... Sound Risk Management Through Effective Customer Service.
Some 12 months in development, Extended Care Products is pleased to present the most complete and comprehensive customer service training program for nursing home employees ever offered! ... [more] |
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The leader in long-term care education and training, Extended Care Products is proud to introduce its newest program
Great Customer Service for Assisted Living Professionals.Specifically designed for the challenges faced in the Assisted Living
Environment, this four-part audio CD series addresses the key elements involved in working with existing families and residents.
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New for nursing home & assisted living professionals. Studies show that next to dying, people’s second biggest fear is speaking in public.
Now imagine if you’re having to do this with a microphone being shoved in your face, maybe a television camera pointing
straight at you, or a reporter looking you in the eye and taking down every word you’re saying in their
notebook. Talk about sweaty palms and a lump in your throat! ... [more] |
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Avoiding Litigation in Your
Long-Term Care Facility
Extended Care Products is proud to introduce one of the nation's top Long-Term Care Defense Attorneys, Christy Tosh Crider,
of the Baker Donelson, Bearman, Caldwell & Berkowitz Law Firm is this "must-see" video library study program. Filmed live,
you're in attendance as Ms. Crider, assisted by fellow LTC defense attorney Sonya R. Smith, present this informative and
educational examination into the inner-workings of how and why many nursing facilities are sued in this day and age.
DVD or VHS [more] |
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We are pleased to present this Audio CD and Workbook program featuring nursing home defense attorney Rebecca Adelman of the Adelman Law Firm,
nursing home risk management specialist Ric Henry,
President of LTC Alliance, and Chip Kessler with over 20 years experience in communications, marketing and public relations.
Finally, here's your opportunity to arm yourself against overzealous plaintiff' attorneys and misguided families wishing to potentially sue your nursing
facility ... [more]
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Developed exclusively for Extended Care Products' by Nursing Home Defense Attorneys and designed to meet the challenges facilities are facing in
this time of increased lawsuits. Written in easy-to-understand language for families, this cutting-edge package offers several outstanding risk management features to
help you potentially avoid future litigation ... [more] |
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You see them in your facility, but what are the families of your residents really thinking about the care and services your nursing home provides?
Extended Care Products is proud to present Family Relationships 101, a step-by-step family contact
telephone program that helps you and your fellow staff members better
understand what your “customers” are feeling about they way your facility operates ... [more] |
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Many people feel guilty about placing their loved one into a nursing facility,
which results in unrealistic expectations of how their loved one will be treated.
Setting Realistic Expectations will help answer most families questions with its honest
presentation of life in a nursing home. Trial attorneys have gotten rich from suing facilities like
yours. This video program is a great way to prevent potential lawsuits.
Please Ask About Personalizing Your Video Programs At A Very Small Charge!
DVD or VHS
Watch a sample by choosing a player below
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Depicts the realities of life in an assisted living
community. It is a powerful tool for tenant/resident and family education.
This video program enables families to better understand about the assisted living environment.
It is an important risk management tool in your effort to prevent overzealous trial
attorneys from suing you and earning big trial settlements and judgments at your expense.
Please Ask About Personalizing Your Video Programs At A Very Small Charge!
DVD or VHS
Watch a sample by choosing a player below
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The care plan process is explained to family members or other responsible parties in a caring and compassionate manner. It also emphasizes why it is in the
best interest of the resident that the family and/or responsible parties stay as actively involved as possible in the resident’s care.
Please Ask About Personalizing Your Video Programs At A Very Small Charge!
DVD or VHS
Watch a sample by choosing a player below
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