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Sharpen your people skills!
All New from Extended Care Products, the
leader in educational programs for nursing facility professionals, this three-part audio CD presentation
(exclusively for the nursing home environment) covers every facet of working with your current residents
and families, as well as any potential new families and residents that visit your facility in the future.
“Customer Service”... we all know the words
and what they mean. Yet what passes for top-notch customer service in a restaurant or clothing store takes on an entirely
different
meaning as it relates to healthcare, and in your specific situation, your work with residents and families in your nursing
facility. After all, you’re not dealing with refilling someone’s coffee cup or making sure a person’s
shoes fit properly ... you’re dealing with peoples’ lives!
Join veteran nursing facility communications pro and customer
service trainer, Chip Kessler as he guides you through every facet of dealing with “your customers” … the
women and men who live in your building and their families, and those potential new families that visit. Among the topics
covered in The Ten Steps to Fabulous Customer Service include:
- The keys to giving your residents and families, and
any potential new families, the personal attention they expect from you
- Why the tone of your voice and your body language can
make or break your customer service, and how to make sure you've mastered these skills
- How to sharpen your listening ability and ask the
kinds of question that tells your residents and families (as well as potential residents and families) that you care about
them and their needs
- What are the "two sweetest words" a person can
hear
- How to develop "ESP" in order to become a
Customer Service superstar
- And much, much more!
"Getting Your Ten Steps to Fabulous Customer Service program is the best investment our facility has ever made. Not only is the information you present informative, but it's easy to follow and put into action. In the few weeks since we've been following your suggestions, I've noticed a positive difference in our relationships with families and residents."
Lori Goodman, Assistant Administrator, Ivy Hall Nursing Home, Elizabethton, TN
The Ten Steps to Fabulous Customer
Service, almost 60 minutes of educational material comes on three audio CD’s. Listen in your office, in
your car, relaxing at home, anywhere you wish! The three-part program regularly retails for $199.95 but for a limited time
you may receive it at 33% savings at an investment of $139.95.
Order today and get three free bonus gifts worth
a total of over $100.00:
- Free Bonus #1: We’ll pay your shipping
and handling charges, a savings of $25.00
- Free Bonus #2: The Ten Steps to Fabulous
Customer Service Study Guide, a value of $49.95
- Free Bonus #3: The Ten Steps to Fabulous
Customer Service ... Customer Service Questionnaire. Retailing at $39.95, this exclusive document allows your facility to
rate your building’s customer service skills with the people who matter most, your residents and families! The
specifically designed questions allow you to get a real handle on the customer service areas you and your fellow staff excel
in, and those areas you need to improve. A great tool for knowing what your families/residents are thinking! And
you get copyright-free use of this questionnaire to reproduce and use over and over as often as you like with
families.
The Ten Steps to Fabulous Customer
Service is ideal for anyone and everyone that words in a nursing facility. With its emphasis on your
one-on-one relationships with families and residents this audio-CD program is a must for any nursing home professional that
is serious about being the best they can be. Specifically tailored to the challenging environment you work in, this program
can and will make a difference in your dealings with people, and in turn how they act and react with to you.
CLICK HERE TO
ORDER NOW!
OR YOU MAY CALL TOLL-FREE
1-800-807-4553
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