When people call your nursing or assisted living facility, and are placed on hold or transferred, what do they hear playing over your telephone system:

• A local radio station
• Elevator-type music (that might put them to sleep)
• Or worse - dead air, as in complete silence

If your answer is any of the above, then you're missing out on a golden opportunity to promote the care and services your facility's providing. You've been missing out, until now! ... [more]

It's your worst nightmare come true: an armed gunman has entered your nursing or assisted living facility. The person's intention: to shoot and kill as many people as possible. Yes it's tough to think about however, in this day and age YOU MUST BE PREPARED. There are specific things you must know, and most importantly there are specific steps staff must take in order to survive such an attack. It is nothing less than a matter of life and death for staff, residents, and everyone that happens to be in your building!  Do you want to be ready?  Extended Care Products presents our most important video program ever, "The Active Shooter" with Navy veteran and former New York City and Orlando, FL policeman Joseph Murray. Joe holds certifications from the Department of Homeland Security on Active Shooter and Incident Command. Mr. Murray has developed Active Shooter response policies for numerous Healthcare Organizations nationwide and presently consults on security matters for a select group of long-term care facilities in the Southeast ... [more]

As you well know, in today's nursing facility environment, preventing re-hospitalizations is a must! Not only are SNFs currently being scrutinized by referral sources for potential admissions, they'll soon begin to feel the financial impact of high re-hospitalization rates ... [more]

Your Problem: Plaintiff lawyers are still looking for any and every means to sue your nursing or assisted living facility. They run advertisements on television, full page color ads on the back cover of the telephone directory, and have those giant billboards on the highway enticing the well meaning family members of your residents to come in "if you have a loved one in a healthcare facility" FOR A FREE CONSULTATION.

Your Solution: Discover the secrets of what makes these lawyers tick and how they are so successful at what they do- find out the strategies and techniques they use to lure families into filing lawsuits for hundreds of thousands and millions of dollars against buildings like yours. With this knowledge you can beat these lawyers at their own game, and stop potential litigation dead in its tracks!

Welcome to "The Secrets of the Inner Sanctum!" ... [more]

You're not a restaurant, or a furniture store or a place that sells clothing ... you're a unique healthcare center! Shouldn't your Web site reflect the fact that your nursing or assisted living facility offers specialized care and services to your region and community, and not look like every other cookie-cutter Web site out there?

In this day and age, your facility's Web site serves as your facility's calling card and "magnet" for telling your story, and most of all for attracting new families and residents to help build your census. Research shows that more folks than ever are going to the internet to learn more about the caregiving options available for their loved ones.

Do you want to make sure your Web site is remarkable enough so that visitors are motivated to want to discover even more about what your facility has to offer?

Extended Care Products, Inc. is pleased to have teamed up with America's leading nursing and assisted living facility Web developer, Jeff Forrester, to present the "Done for You" Web Site Service ... [more]

Developed exclusively for Extended Care Products' by Nursing Home Defense Attorneys and designed to meet the challenges facilities are facing in this time of increased lawsuits. Updated for 2017 and written in easy-to-understand language for families, this cutting-edge package offers several outstanding risk management features to help you potentially a void future litigation ... [more]

Developed exclusively for Extended Care Products' by Assisted Living Defense Attorneys and designed to meet the challenges facilities are facing in this time of increased lawsuits. Written in easy-to-understand language for families, this cutting-edge package offers several outstanding risk management features to help you potentially a void future litigation ... [more]

The choice is yours: stick your head in the sand, wish and hope that a crisis never strikes your nursing or assisted living facility or be ready beyond a shadow of a doubt to handle whatever comes your and your building’s way. What option sounds better?
Extended Care Products, Inc. is pleased to bring together three of our nation’s leading crisis communications and management experts in this three-part DVD program.

A crisis can strike at anytime and in any part of your facility! More often than not, a crisis hits without prior warning. A crisis can happen in any number of ways: a fire or a flood; it can be a hurricane (think Hurricane Katrina or Superstorm Sandy) a tornado or some other weather-related disaster; then there’s the potential for an employee related crisis such as an alleged case of abuse or negligence against a resident which could even lead to the resident’s death. Can you read this and say for sure you’re ready to act when the inevitable questions (during and after a crisis) come from staff members, families, residents, newspaper/television/radio reporters, even local authorities such as police and fire officials, perhaps state officials too.

Failure to have a crisis management and communications program in place can result in any and all of the following: negative publicity and a loss of your and your facility’s good reputation; potential lawsuits; removal of current residents/lack of new residents coming to stay with you thus affecting census; the possibility of losing your license to operate either temporarily or permanently! ... [more]

Most new admitting families have no understanding about the day-to-day aspects of life in an assisted living facility. Many folks believe it means "24/7 around-the-clock care" and that all of their loved one's problems are now solved because the new resident is now in your building.

The 17-minute Setting Realistic Expectations® for Assisted Living Communities DVD program is shown to new admitting families during the admissions process, and then they're given a copy to share with other relatives and keep for future reference.  The program helps those interested in the resident's well-being to better understand about nursing facility care, and to have reasonable expectations ... [more]

Please Inquire About Personalizing Your Video Program Free-of-Charge!

The care plan process is explained to family members or other responsible parties in a caring and compassionate manner. It also emphasizes why it is in the best interest of the resident that the family and/or responsible parties stay as actively involved as possible in the resident’s care ... [more]

Please Inquire About Personalizing Your Video Program Free-of-Charge!

Your marketing challenge has never been more important, or tougher to do: get more new residents inside your nursing facility. The competition is as fierce as ever, what with your fellow nursing homes, assisted living communities and the ever-growing popularity of home healthcare options all vying for many of the same residents. It all adds up to being sharper and taking advantage of every opportunity to promote your building's care and services ... [more]

Your marketing challenge has never been more important, or tougher to do: get more new residents inside your assisted living facility. The competition is as fierce as ever, what with your fellow assisted living communities, nursing homes, and the ever-growing popularity of home healthcare options all vying for many of the same residents. It all adds up to being sharper and taking advantage of every opportunity to promote your building's care and services ... [more]

Three of our nations leading legal, risk management, and communications professionals: nursing home defense attorney Rebecca Adelman, President of Pendulum Ric Henry, Chip Kessler of Extended Care Products are now joined by nursing facility defense attorney Laura Woods in this informative and enlightening DVD, audio CD, and Study Guide presentation. Finally, youre given the tools and techniques necessary to arm your building against overzealous plaintiff lawyers and misguided families wishing to potentially sue you ... [more]

Discover the benefits of healthcare mystery shopping to make your nursing home or assisted living facility's census and customer service better than ever! Enjoy stronger relationships with your residents and families because your staff is more responsive to the needs of those you serve, plus have fewer empty beds because staff is more attentive to the importance of a steady stream of new residents coming through your doors.

You're no doubt familiar with mystery shopping as it relates to restaurants and retail stores in order to determine staffs' level of efficiency and service with the public.Now Extended Care Products, Inc. brings personal one-on-one mystery shoppers, specifically trained in the field of long-term care, to your facility!

The Extended Care Products Mystery Shopping Program features in-person mystery shopper visits to your assisted living community or nursing facility, plus telephone mystery shops to your healthcare center ... [more]

Extended Care Products is pleased to provide you with this essential reference tool. Compiled by nationally known MDS 3.0-RAI expert Joel VanEaton, BSN, RN, RAC-CT, CPRA, now for the first time those seeking this vitally important information can find it in one centralized resource. No more hunting around through several documents in numerous locations to find exactly what you need! Save time and the aggravation which comes when you can't find what youre exactly looking for. There is increased potential for lost revenue for your facility or company when the OMRA rules are not understood and readily accessible. The O.M.R.A. Handbook affords you:

"Who else wants to get and keep all of their beds filled, and deliver the very best customer service to their residents and families?

The Nation's #1 Assisted Living and Nursing Home Customer Service and marketing authority is ready to go to work for your facility! Over the last several years, Chip Kessler has created and developed more successful customer service and census building strategies for nursing facilities and assisted living communities than anyone in the nation! His DVD, audio CD, and study guide presentations have been welcome additions in buildings from Maine to Hawaii and Alaska to Florida. Publications such as McKnight's Long-Term Care News and Provider Magazine have sought his expert opinion for feature stories on census building, and resident/family satisfaction; his monthly column in the Nursing & Assisted Living Professional Newsletter is must reading; and he's spoken at state healthcare association seminars.

It's a jungle out there! Is your nursing facility's staff ready to survive and thrive?

Extended Care Products knows you're always on the go when you work in a nursing facility. There's no such thing as a slow day- first and foremost on everyone's "to do list" is making sure you're meeting the needs of your residents and families in such a way that they realize you and your fellow staff members have your customers' best interests at heart.

This means your customer service skills must be at a very high level. The choice is yours: happy and satisfied residents and families who brag on your building's wonderful staff ... or residents and families that can make your job much more difficult because they believe your facility employs uncaring people who just go through the motions.

Join noted customer service and communications expert Chip Kessler as he brings you a fun, lively and informative look at nursing facility customer service and how to be better than ever at this most important talent. Chip's customer service DVD presentation titled "Know Your Role" gives you specific step-by-step tips, techniques and strategies which makes nursing facility customer service an enjoyable experience for you ... [more]

The leader in long-term care education and training, Extended Care Products is proud to introduce its newest program Great Customer Service for Assisted Living Professionals.Specifically designed for the challenges faced in the Assisted Living Environment, this four-part audio CD series addresses the key elements involved in working with existing families and residents ... [more]

The creator of several nationally known best selling MDS educational and staff development programs Joel VanEaton, BSN, RN, RAC-CT is ready to personally go to work for your nursing facility!

Have your own special long-term care consultant available when and where you need him. Joel VanEaton has over 16 years experience in the Long-Term Care Industry serving as a facility MDS coordinator and as the MDS, Medicare and Medicaid Reimbursement Consultant to several nursing facilities nationwide. Joel also teamed up with the Georgia Health Care Association since 2010 touring the state to give a series of seminars on the changes in MDS 3.0 and RUG-IV. Joel has also done numerous national webinars on a variety of important MDS/RAI/PPS topics. He's also the MDS 3.0 product creator and education coordinator for Extended Care Products Inc., and has developed such critically-acclaimed programs as It’s Time to Get Going with MDS 3.0-RUG IV and MDS 3.0-RUG IV Strategies for Success. Nursing facilities from across the country have invested in these programs and have raved about their attention to detail and easy-to-follow information ... [more]

CMS has once again announced that a portion of the MDS 3.0 RAI Manual is under revision. More updates may be forthcoming because of the important nature of this material. As a result, you've no doubt experienced having to check and re-check to be sure your Manual is up to date with these vitally important additions ... [more]

Developed by noted MDS-RUG expert and PPS Alert Publication contributor Joel VanEaton, BSN, RN, RAC-CT, MDS 3.0-RUG IV Strategies for Success takes your understanding of the dramatic upcoming changes to the MDS and RUG landscape to an even higher level.  You’ll discover how to directly implement these changes with 90 pages of workbook material (featuring practical tools you can use) plus a 70-minute instructional DVD all designed to make you hit the ground running when the CMS final rule becomes reality within the next few months ...
[Click here] to read more and to see sample footage of the DVD.

You see them in your facility, but what are the families of your residents really thinking about the care and services your nursing home provides? Extended Care Products is proud to present Family Relationships 101, a step-by-step family contact telephone program that helps you and your fellow staff members better understand what your “customers” are feeling about they way your facility operates ... [more]

New for nursing home & assisted living professionals. Studies show that next to dying, people’s second biggest fear is speaking in public. Now imagine if you’re having to do this with a microphone being shoved in your face, maybe a television camera pointing straight at you, or a reporter looking you in the eye and taking down every word you’re saying in their notebook. Talk about sweaty palms and a lump in your throat! ... [more]

Avoiding Litigation in Your Long-Term Care Facility

Extended Care Products is proud to introduce one of the nation's top Long-Term Care Defense Attorneys, Christy Tosh Crider, of the Baker Donelson, Bearman, Caldwell & Berkowitz Law Firm is this "must-see" video library study program. Filmed live, you're in attendance as Ms. Crider, assisted by fellow LTC defense attorney Sonya R. Smith, present this informative and educational examination into the inner-workings of how and why many nursing facilities are sued in this day and age. DVD or VHS [more]