![]() |
||
Home News Testimonials Endorsements Pricing/Order Online Contact Us Info Request | ||
Cyber Attack! How to Protect Your Residents' and Facility's Private Information in These Challenging Times
![]()
At this very moment, how safe is your nursing or assisted living facility's stored data? Is residents' personal medical information, social security numbers, financial information, and other critically important data at risk? Do you accept credit card payments for services - how secure are payers' stored credit card numbers in your system? FYI: your facility will be sued if a resident's identity is stolen, or a family's credit card number falls prey to a hacker because your building's negligence. What about the facility's information on file (i.e. bank account numbers, other classified data); is it vulnerable to today's ultra-sophisticated and savvy hackers? [more] Introducing The New "Setting Realistic Expectations"® DVD Video Program(s)
Setting Realistic Expectations® For Assisted Living Communities
DVD Program
The 17-minute Setting Realistic Expectations® for Assisted Living Communities DVD program is shown to new admitting families during the admissions process,
and then they're given a copy to share with other relatives and keep for future reference. The program helps those interested in the resident's well-being to better
understand about nursing facility care, and to have reasonable expectations ...
[more]
Care Plans: The Most Important Person
DVD Program
![]() Please Inquire About Personalizing Your Video Program Free-of-Charge! Listen to what long-term health care professionals say about "Setting
Realistic Expectations"
Introducing "Done for You" Graphic Design, Print, and Mail Services From Extended Care Products!
![]() Many nursing and assisted living facility professionals are just too busy these days to put the time and effort into designing marketing brochures or flyers, business cards, and other important print pieces. These are needed items in your building; however who wants to oversee that the job gets done correctly every step-of-the-way? Problem solved! [more] The Telephone On-Hold Voice Messaging Program
![]() ![]() When people call your nursing or assisted living facility, and are placed on hold or transferred, what do they hear playing over your telephone system:
The Active Shooter DVD Program and Resource Guide:
"How to Act and React if the Unthinkable Happens in Your Facility" ![]() ![]() It's your worst nightmare come true: an armed gunman has entered your nursing or assisted living facility. The person's intention: to shoot and kill as many people as possible. Yes it's tough to think about however, in this day and age YOU MUST BE PREPARED. There are specific things you must know, and most importantly there are specific steps staff must take in order to survive such an attack. It is nothing less than a matter of life and death for staff, residents, and everyone that happens to be in your building! Do you want to be ready? Extended Care Products presents our most important video program ever, "The Active Shooter" with Navy veteran and former New York City and Orlando, FL policeman Joseph Murray. Joe holds certifications from the Department of Homeland Security on Active Shooter and Incident Command. Mr. Murray has developed Active Shooter response policies for numerous Healthcare Organizations nationwide and presently consults on security matters for a select group of long-term care facilities in the Southeast ... [more] The Secrets of the Inner Sanctum DVD Series: "Inside The Mind of Lawyers Wanting to Sue Your Facility"
Your Solution: Discover the secrets of what makes these lawyers tick and how they are so successful at what they do- find out the strategies and techniques they use to lure families into filing lawsuits for hundreds of thousands and millions of dollars against buildings like yours. With this knowledge you can beat these lawyers at their own game, and stop potential litigation dead in its tracks! Welcome to "The Secrets of the Inner Sanctum!" ... [more]Presenting the Extended Care Products Customized and Personalized "Done for You" Web Site Service
In this day and age, your facility's Web site serves as your facility's calling card and "magnet" for telling your story, and most of all for attracting new families and residents to help build your census. Research shows that more folks than ever are going to the internet to learn more about the caregiving options available for their loved ones. Do you want to make sure your Web site is remarkable enough so that visitors are motivated to want to discover even more about what your facility has to offer? Extended Care Products, Inc. is pleased to have teamed up with America's leading nursing and assisted living facility Web developer, Jeff Forrester, to present the "Done for You" Web Site Service ... [more] Expectations Management™: Nursing Home Admissions Agreement Package
![]() ![]() Expectations Management™: Assisted Living Admissions Agreement Package
![]() ![]() The Crisis Cure DVD Program: "What to Do During and After the Unthinkable Occurs"
The choice is yours: stick your head in the sand, wish and hope that a crisis never strikes your nursing or assisted living facility or be ready beyond a shadow of a doubt to handle whatever comes your and
your building’s way. What option sounds better? A crisis can strike at anytime and in any part of your facility! More often than not, a crisis hits without prior warning. A crisis can happen in any number of ways: a fire or a flood; it can be a hurricane (think Hurricane Harvey or Superstorm Sandy) a tornado or some other weather-related disaster; then there’s the potential for an employee related crisis such as an alleged case of abuse or negligence against a resident which could even lead to the resident’s death. Can you read this and say for sure you’re ready to act when the inevitable questions (during and after a crisis) come from staff members, families, residents, newspaper/television/radio reporters, even local authorities such as police and fire officials, perhaps state officials too. Failure to have a crisis management and communications program in place can result in any and all of the following: negative publicity and a loss of your and your facility’s good reputation; potential lawsuits; removal of current residents/lack of new residents coming to stay with you thus affecting census; the possibility of losing your license to operate either temporarily or permanently! ... [more]Marketing Magic ... For Nursing Facilities
![]() Your marketing challenge has never been more important, or tougher to do: get more new residents inside your nursing facility. The competition is as fierce as ever, what with your fellow nursing homes, assisted living communities and the ever-growing popularity of home healthcare options all vying for many of the same residents. It all adds up to being sharper and taking advantage of every opportunity to promote your building's care and services ... [more] Marketing Magic ... For Assisted Living Facilities
![]() Your marketing challenge has never been more important, or tougher to do: get more new residents inside your assisted living facility. The competition is as fierce as ever, what with your fellow assisted living communities, nursing homes, and the ever-growing popularity of home healthcare options all vying for many of the same residents. It all adds up to being sharper and taking advantage of every opportunity to promote your building's care and services ... [more] The Nursing Home Defense Kit
![]() ![]() The Extended Care Products Mystery Shopping Program
![]()
Discover the benefits of healthcare mystery shopping to make your nursing home or assisted living facility's census and customer service better than ever! Enjoy stronger relationships with your residents and families because your
staff is more responsive to the needs of those you serve, plus have fewer empty beds because staff is more attentive to the importance of a steady stream of new residents coming through your doors.
"Making Them Believe" Chip Kessler's Marketing/Census Building
and Customer Service Consultation Program
![]() "Who else wants to get and keep all of their beds filled, and deliver the very best customer service to their residents and families? The Nation's #1 Assisted Living and Nursing Home Customer Service and marketing authority is ready to go to work for your facility! Over the last several years, Chip Kessler has created and developed more successful customer service and census building strategies for nursing facilities and assisted living communities than anyone in the nation! His DVD, audio CD, and study guide presentations have been welcome additions in buildings from Maine to Hawaii and Alaska to Florida. Publications such as McKnight's Long-Term Care News and Provider Magazine have sought his expert opinion for feature stories on census building, and resident/family satisfaction; his monthly column in the Nursing & Assisted Living Professional Newsletter is must reading; and he's spoken at state healthcare association seminars. Now, you can bring America's leading census building/marketing & customer service specialist to your nursing home
or
assisted living community, and enjoy the benefits only Chip can bring. Open to only to a select few facilities, Extended
Care Products, Inc. is proud to announce limited Gold Membership in "The Making Them Believe" Chip Kessler Facility
Consultant Program ... [more]
The Nursing Facility Customer Service Survival Kit DVD Program
![]() ![]() It's a jungle out there! Is your nursing facility's staff ready to survive and thrive? Extended Care Products knows you're always on the go when you work in a nursing facility. There's no such thing as a slow day- first and foremost on everyone's "to do list" is making sure you're meeting the needs of your residents and families in such a way that they realize you and your fellow staff members have your customers' best interests at heart. This means your customer service skills must be at a very high level. The choice is yours: happy and satisfied residents and families who brag on your building's wonderful staff ... or residents and families that can make your job much more difficult because they believe your facility employs uncaring people who just go through the motions. Join noted customer service and communications expert Chip Kessler as he brings you a fun, lively and informative look
at nursing facility customer service and how to be better than ever at this most important talent. Chip's customer service
DVD presentation titled "Know Your Role" gives you specific step-by-step tips, techniques and strategies which makes
nursing facility customer service an enjoyable experience for you
... [more]
Great Customer Service for Assisted Living Professionals
![]() Family Relationships 101: Your Step-by-Step Program for Better Family
Relationships
![]() ![]() Making Friends With Your Local Media (Media Training)
![]() Setting Yourself Up For Success Video Library Study Program
![]() Extended Care Products is proud to introduce one of the nation's top Long-Term Care Defense Attorneys,
Christy Tosh Crider, of the Baker Donelson, Bearman, Caldwell & Berkowitz Law Firm is this "must-see" video library
study
program. Filmed live, you're in attendance as Ms. Crider, assisted by fellow LTC defense attorney Sonya R. Smith, present
this
informative and educational examination into the inner-workings of how and why many nursing facilities are sued in this day
and age. DVD or VHS [more]
|
||
![]() |
Copyright © 2019, Extended Care Products, Inc. All Rights
Reserved.
Programming and Web Development by Jeff Forrester.